My tape was jammed in the
VCR. I pulled it out and the tape is mangled and crinkled. What should
If your tape is an
inexpensive commercial tape, we recommend that you throw away the
damaged tape and buy a new replacement. If, however, the tape is very
meaningful to you (like the only copy of your child’s 1st birthday,
your wedding, etc.) then send it to us. Do not try to disassemble
the tape housing and repair it yourself. Do not rewind the tape
into the tape housing. Leave it "as is". Tampering with the damaged
tape or trying to disassemble the plastic cassette housing may result
in the permanent loss of the tape.
Why do I need to have a
copy made of my repaired tape?
Although we can repair your
original video tape, it is not guaranteed to play back in your VCR.
Therefore, we return a VHS copy of your original video (along with the
repaired original tape) via our repair service. We recommend that the
original be saved as a back up tape and that the new VHS copy be used
for routine viewing thereafter.
Is it OK to play the
repaired tape in my VCR?
In most instances, a splice
is required to repair the videotape. The splice is very strong and
should not break. However, due to the splice, the videotape is
‘thicker’ at that point on the tape. Passing this extra thickness
across your video playback heads presents a risk for your VCR.
Can you repair 8mm and
digital (miniDV) videotapes ?
Yes, we now repair VHS, 8mm
and miniDV format video cassettes.
My tape was accidentally
recorded over. Is there a way to recover the original video?
Sorry - but the answer is
"no". If you have an irreplaceable tape, we always recommend making one
or more back up copies as soon as possible.
I have a video tape that
is about 20 years old and it plays back very poorly now - why is this?
Over time (about 10-25
years), video tapes lose the magnetic signal that was recorded onto
them. For tapes that are precious and irreplaceable, we strongly
recommend that they be converted to DVD. This must be done BEFORE the
magnetic signal is 'lost'. When the signal is gone (or if it becomes
erased accidentally) there is no way to 'repair' the video. The good
news is that video which is recorded onto a DVD is expected to last for
100+ years with no loss in quality!
Can you also make a DVD
from my damaged tape?
Yes - and transfer of video
tape to DVD is becoming a very popular choice. DVDs do not lose the
video signal (over time) like video tapes do.
May I order more than one
copy of my tape?
Yes - and you may 'mix'
formats as well. For example, you may order one DVD and several VHS
copies as well.
your videotape, specifications and payment to:
361 East Parkwood Ave.
Friendswood, TX 77546
281/992-4100 or call toll free 888-778-4336
Questions? email us at